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(09) 5704656

Customer Service

  • Shipping & Delivery

    Once you have placed your order you will receive an order confirmation email to confirm your order details. Your equipment will be delivered in 24 hours from the date you have selected for delivery (business day ONLY delivery), subject to stock availability. If you have any questions regarding your order email or call (09) 5704656.

    On delivery we require you to be home to accept the equipment and sign your contract accepting terms and conditions.

  • Privacy & Security

    iHeartFITNESS is committed to protecting your privacy. We recognize that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read on for more information about our Privacy Policy.

  • Standard SSL - This ensures that all data passed between the web server and browsers remain private.

    1. What information do we collect and how do we use it?

    iHeartFITNESS may use the information it collects from you for the following purposes: 

    -       To assist The iHeartFITNESS in providing you with a quality service

    -       To respond to, and process, your request

    -       To notify competition winners or fulfill promotional obligations

    -       To inform you of, and provide you with, new and existing products and services offered by iHeartFITNESS and selected third parties from time to time.

    Any information we collect will not be used in ways that you have not consented to. If you send us an email, we will store your email address and the contents of the email. This information will only be used for the purpose for which you have provided it. Electronic mail submitted to iHeartFITNESS is handled and saved according to the provisions of the New Zealand Privacy Act 1993.

    When we offer contests and promotions, customers who choose to enter are asked to provide personal information. We to notify winners, or to fulfill promotional obligations may then use this information. We may use the information we collect to occasionally notify you about important functionality changes to our website, new and special offers we think you will find valuable. If at any stage you no longer wish to receive these notifications you may opt out by sending us an email to

    HeartFITNESS monitors this website in order to identify user trends and to improve the site if necessary. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.


    2. How does iHeartFITNESS store and protect your personal information and who has access to that information?

    As required by the Privacy Act 1993, iHeartFITNESS follows strict procedures when storing and using the information you have provided.

    We do not sell, trade or rent your personal information to others. iHeartFITNESS may provide aggregate statistics about our customers and website trends, however, these statistics will not have any personal information which would identify you.

    Bluehost INC. host iHeartFITNESS website. All data is stored behind their firewalls.

    Only specific employees within iHeartFITNESS are able to access your personal data.

    This policy means that we may require proof of identity before we disclose any information to you.


    3. What should I do if I want to change my details or if I don’t want to be contacted any more?

    At any stage you have the right to access and amend or update your personal details. If you do not want to receive any communications from us you may opt out by contacting us via this email address


    4. What happens if iHeartFITNESS decides to change this Privacy Policy?

    If we change any aspect of our Privacy Policy we will post these changes on this page so that you are always aware of how we are treating your personal information.


    5. How can you contact us if you have any questions, comments or concerns about our Privacy Policy?

    We welcome any questions or comments you may have. Please feel free to contact us by email at

    iHeartFITNESS is committed to protecting your privacy. We recognize that your personal information is confidential and we understand that it is important for you to know how we treat your personal information.

  • Returns & Replacements

    iHeartFITNESS must be notified 2 business days prior to pickup date otherwise a further 4 week hire fee will be charged when due. For more information on our return policy please reference our terms and conditions.

    In the case of fair ware on the equipment or faults on the equipment, iHeartFITNESS will fix the issue on site or swap out with an equivalent piece of equipment.

    We require a service and pickup fee of $40 NZD from customers on pickup to keep our equipment up to the best standard it can be for our customers.




Bluehost Inc.
560 Timpanogos Pkwy
Orem, UT 84097

US (toll-free):
+1 801-765-9400